Our friendly team are here to help in any way they can. We are here between 9am to 5pm, however you can get in touch with us whichever way suits you.
COVID-19 Update:
We are here to help
| We know that the onset of the Coronavirus has caused challenges for many Australians and at Let’s Insure we are focussed on providing support to those who have been impacted. |
Financial Hardship
| We recognise that many Australians are facing challenging times. If you are experiencing difficulties in paying your premiums, we have a number of options available to you which will help you get back on your feet. Please call us to discuss. |
| Please note, postage of policy documents and response times to customer enquiries may take longer than usual. |
Customer Care
| Call | 1300 355 355 |
| customercare@letsinsure.com.au | |
| Mail |
Customer Care, Let’s Insure PO Box 7395, Cloisters Square WA 6850 |
Make a claim:
| Call | 1300 355 355 (Mon-Fri, 9am-5pm AEST) |
| claims@letsinsure.com.au | |
| Mail |
Claims Manager, Let’s Insure PO Box 7395 , Cloisters Square WA 6850 |
Download a Claim Form here |
Questions or Complaints:
If you need to make a complaint, please contact Let’s Insure’s Customer Care Manager, who will work with you to resolve your concerns by one of the following:
| Phone | 1300 355 355 (Mon-Fri, 9am-5pm AEST) |
| complaints@letsinsure.com.au | |
| Mail |
Customer Care Manager, Let’s Insure PO Box 7395 , Cloisters Square WA 6850 |
Receipt of your complaint will be acknowledged within 1 business day.
If additional information is required, it will be requested in writing. If your complaint remains unresolved within 30 calendar days, you can contact the Australian Financial Complaints Authority (AFCA) by one of the following:
| Phone | 1800 931 678 |
| info@afca.org.au | |
| Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001 |
|
| Website | www.afca.org.au |
The AFCA is a free service to you and its independent assessment of your complaint is binding on Hallmark Life and Let's Insure.
Are you hearing impaired, or do you have a speech impairment?
Hallmark Life uses the National Relay Service to ensure we are contactable for customers who are deaf or have a hearing or speech impairment.
If you are deaf, hard of hearing, or have a speech communication difficulty:
Contact us through the National Relay service (visit the link below); or
Contact our team on 1800 800 230
Are you experiencing family or domestic violence?
If you're in an emergency situation or unsafe, please call the Police on 000.
Hallmark Life understands some of our customers may be impacted directly or indirectly by family or domestic violence and it could affect their overall financial wellbeing. Hallmark Life is committed to supporting customers impacted by family or domestic violence.
Please visit the link below for more information on our Family and Domestic Violence Policy.
Hardship Care
If you are in urgent financial need and either have an open claim, or want to submit one, we may fast-track our claim assessment and decision, or pay an advance amount within 5 business days from your request, to help ease your financial situation.
Please call our team on 1800 800 230 to find out more.
Language Loop
We know some of our customers prefer to speak to us in a language other than English. We can arrange for Language Loop, who are an independent interpreter service, to help you with your call to Hallmark Life (subject to availability).
Let us know if you would like to use an interpreter and we'll arrange it at no cost to you.
Please call our team on 1800 800 230 to find out more.
