Your privacy is very important to us and we are committed to upholding the highest standards in our handling of Your personal information and the protection of Your privacy. This Privacy Policy may be updated from time to time and any amended privacy policy will be displayed at letsinsure.com.au.
When You provide Your personal information to Let’s Insure, You are consenting to the use of your information by Us for the purposes set out in this Policy and in accordance with Our obligations under this Policy and under the Australian Federal Government’s Privacy Act 1988 (as amended by the Privacy Amendment (Private Sector) Act, 2001).
The information We collect about You directly or indirectly will depend upon the product or service You are applying for or utilising. This includes Your contact details, and as applicable, the names, date of birth and gender of those You are seeking to insure. For some insurance applications and some claims, it is necessary for Us to collect sensitive information from the life to be insured or claimant related to their health, pastimes and occupation. Under Australian insurance law, We cannot deal with pseudonyms.
We collect information from insurance application forms and/or claims form as well as over the telephone or email when You contact Us or We contact You. We generally record inbound and outbound telephone calls for operational and training purposes.
Generally We collect personal and sensitive information directly from You on our website, by telephone, facsimile or email when You complete an application form for one of Our products or services, enter a competition or complete a survey.
We may also collect Your personal information from a third party, such as:
If You are unsure where we first obtained your contact information, You may ask us to provide the source of that information.
We use the information We collect about You to sell you our products and services and, once You have chosen to join Us, to provide You with insurance services, other relevant information and offers. For example, We may use Your information to:
We may use Your personal information for other lawful purposes related to the services We provide and where permitted by law.
We use Your personal and sensitive information to provide the various products and services We offer or otherwise as permitted by law. By providing Your personal information, You are consenting to Us providing some or all of the information We collect from you to third parties including:
Let’s Insure doesn’t ordinarily return, respond to or store unsolicited personal information.
Your information is stored on secure servers that are protected in controlled facilities and We take all reasonable steps to ensure that Your information is protected from loss and unauthorised access, use, modification, or disclosure.
Privacy training is a mandatory requirement for Our staff and representatives, and We take data breaches extremely seriously.
All third party entities which are required to access Your personal information are bound by strict confidentiality agreements.
We do not seek or use government assigned identification numbers, except sometimes at claim time when Medicare or taxation records may be required to support disclosed or undisclosed medical conditions.
We will retain Your personal information until it is no longer required to provide You with insurance services or meet any other legislative requirements. This means that We may need to retain some of Your personal information after You have ceased to be Our customer.
Subject to the Privacy Act 1988 and subsequent amendments, and the exceptions therein, We will provide you with access to the information We hold about You. To access or change Your personal information, You must first write to Us and We must verify Your identity before providing or changing any details. We have strict protocols and take care to prevent unauthorised access to, or disclosure of, Your information. We reserve the right to charge a fee for the provision of information.
We strive to ensure that your personal information is accurate, up to date and complete. You should contact us as soon as possible if your personal information needs correction or has changed, especially contact information such as your address, telephone or email.
Subject to the above, We will change any incorrect personal information within 30 days of receiving eligible notification.
We may use ‘cookies’ which collect anonymous online web traffic data and track the movements of web users, to understand which pages on Our website have been visited and how often, as well as to administer Our website, for research or for marketing purposes. Cookies do not record any personal information and are not used to identify You, but rather to identify Your computer to Our servers when you visit our website. Cookies cannot be programmed and cannot carry viruses however You can set Your browser to refuse them.
In doing this We may provide Personal Information (but not Sensitive Information) about You to Our service providers. We have strict confidentiality arrangements with any service provider We utilise for these purposes. If You do not wish to receive information on other products or services offered by Let’s Insure please contact us.
Hallmark Insurance is the insurer and administrator of your policy. If you have any questions, concerns or complaints regarding your privacy or the use of your information, please contact Hallmark Insurance in the first instance:
| Let’s Insure Contact Details | |
|---|---|
| Phone | 1300 355 355 (Mon-Fri, 9am-5pm AEST) |
| customercare@letsinsure.com.au | |
| The Privacy Officer, PO Box 7395, Cloisters Square, WA 6850 | |
| Office of the Australian Information Commissioner |
1300 363 992, enquiries@oaic.gov.au Office of the Australian Information Commissioner GPO Box 5218 Sydney NSW 2001 www.oaic.gov.au |
| Australian Financial Complaints Authority |
1800 931 678, info@afca.org.au GPO Box 3, Melbourne VIC 3001 |
Let’s Insure acts in accordance with the Federal Government’s Privacy Act 1988 (as amended by the Privacy Amendment (Private Sector) Act, 2001).
‘Our’, ‘Us’, and ‘We’ refers to Select AFSL Pty Limited, ABN 34 151 931 618 trading as Let’s Insure, of PO Box 551, Chatswood NSW 2057. ‘You’ refers to our customers and prospective customers. It also refers generally to users of our website.
‘Personal Information’ relates to any information or an opinion about an identified individual, or an individual who is reasonably identifiable.
‘Sensitive information’ relates to a person’s; state of health,
medical history, occupational duties, pastimes, racial or ethnic origin,
financial, tax and credit status, membership of political bodies,
religions or trade unions, sexual preferences and criminal record.
Sensitive information is usually needed for life insurance applications
and to manage claims. The way we use some sensitive information, such as
tax information is governed by law.
‘You’ or ‘Your’ refers to our customers and prospective customers. It also refers generally to users of our website.
